Refund Policy

Eversley Training Co Ltd

Last updated: May 2026

At Eversley Training Co Ltd, we are committed to providing high-quality online training and excellent customer service. We want you to feel confident when purchasing from us, which is why we offer a straightforward refund policy.

1. 100% Money Back Guarantee

We offer a no quibble 100% money back guarantee on our online training courses.

If you are not completely satisfied with your purchase, please contact our support team and we will aim to resolve the issue quickly and fairly.

2. Refund Requests

Refund requests should be made by contacting us directly using the contact details provided below.

To help us process your request efficiently, please include:

  • your full name
  • email address used for purchase
  • order details
  • reason for the refund request

3. Certificates Already Issued

Where a certificate has already been issued or downloaded, the original certificate must be returned to Eversley Training Co Ltd by post before a refund can be processed.

Once a refund has been issued:

  • the certificate will become invalid
  • the training record may be removed from our system
  • the course completion will no longer be recognised, validated or verified by Eversley Training Co Ltd

Eversley Training Co Ltd reserves the right to refuse validation or verification of any refunded course or certificate.

4. Business & Bulk Purchases

Refund requests relating to business accounts, staff training packages or bulk course purchases may be reviewed individually depending on:

  • the number of courses assigned
  • learner activity
  • certificates issued
  • account usage

We will always aim to deal with business refund requests fairly and reasonably.

5. Duplicate Purchases

If you accidentally purchase the same course more than once, please contact us as soon as possible.

Where appropriate, duplicate purchases may be refunded or adjusted at our discretion.

6. Technical Issues

If you experience technical problems accessing your course or certificate, please contact our support team before requesting a refund.

Most technical issues can be resolved quickly by our team.

7. Processing Refunds

Approved refunds will normally be processed back to the original payment method used during purchase.

Please allow a reasonable time for funds to appear depending on your payment provider or bank.

8. Abuse of Refund Policy

Eversley Training Co Ltd reserves the right to refuse refund requests where:

  • fraudulent activity is suspected
  • certificates have been misused
  • training materials have been copied or distributed unlawfully
  • the refund policy is being abused

9. Your Consumer Rights

Nothing within this Refund Policy affects your statutory rights under UK consumer protection legislation.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact:

Eversley Training Co Ltd

Email: info@eversley-training.co.uk

Website: www.eversley-training.co.uk

We aim to respond to all support enquiries as quickly as possible.